Tenants, to submit maintenance requests please log into your Property Meld account by clicking on the Log In icon below . If you previously have not received an email inviting you to activate your Property Meld account please click on the Get Started Icon below.
Requesting Emergency Maintenance: For any emergencies involving crime, criminal property damage or injury please dial 911 immediately. For emergency maintenance requests, a definition of an emergency being no air conditioning in the summer, no heat in winter, plumbing leaks or drain backups, please call our emergency maintenance number immediately at 316.768.4363 Extension 111. PLEASE, ONLY CALL THIS NUMBER IF IT IS AN ACTUAL EMERGENCY.
The emergency maintenance number is monitored 24 hours a day, 7 days a week, 365 days a year. Even though a live person my not answer your call immediately you must leave us a detailed message including your name, address and your emergency in order for us to be able to assist you. Your message will be replied to promptly. Please do not call, text or email any other parties about your emergency maintenance request as it is unnecessary and will only delay our response time.
HPM’s office hours are Monday thru Friday, 8:00 am to 5:00 pm, we are closed Saturdays, Sundays and all Federal Holidays. All non-emergency maintenance requests submitted outside of our normal business hours or on Federal Holidays will be addressed the next available business day.