It is the tenant's responsibility to report any water leaks quickly so that they can be addressed quickly and avoid damage to the property and the potential for a high water bill.

In some cases, water leaks aren't obvious until a high water bill is received. If the tenant is paying the water bill they need to report a higher than average water bill as soon as possible by submitting a maintenance request by clicking here. 

The majority of high water bills are caused by running toilets, leaky faucets, washing machine and exterior spigots. Tenants should check these causes before we come out and check them a second time.

Most water companies will require the high water bill to be paid in full but offer a refund if proof of the repair is provided. Contact our office by clicking here for assistance with the refund process.