Tenant FAQs

Per our lease agreement, HPM requires all rent payments must be made online via our website which is available 24/7/365 and 100% safe, secure, and encrypted. Our Tenant portal can be accessed by clicking here.

Be a good tenant and neighbor. Read, understand and follow your lease agreement. Treat fellow tenants, neighbors, HPM, and our representatives with mutual respect and common courtesy. Refrain from any conduct which unreasonably disturbs the peace and quiet of other tenants and neighbors and be responsible for the actions of family, friends, guests, or pets while they are on the property.

Take good care of the property. Keep the property clean, safe, and in good repair. Use the property for its intended purpose but don't abuse it. Dispose of trash promptly and properly. Notify HPM, in writing, of any needed repairs in a timely manner to avoid unnecessary damage.

Pay rent on time and in full. When unable to pay rent on time, communicate with HPM before rent is late. Failure to communicate only speeds up the eviction process.

As part of the eCheck payment enrollment process via HPM's Tenant portal, Tenants will be prompted to supply their bank routing and account information numbers. Click here to access your Tenant portal and complete the eCheck payment enrollment process.

It is very important that you enter the bank routing and account numbers exactly as they appear on the check, including all leading or ending zeros.

It is the tenant's responsibility to report any water leaks quickly so that they can be addressed quickly and avoid damage to the property and the potential for a high water bill.

In some cases, water leaks aren't obvious until a high water bill is received. If the tenant is paying the water bill, they need to report a higher than average water bill as soon as possible by submitting a maintenance request by clicking here.

The majority of high water bills are caused by running toilets, leaky faucets, washing machines, and exterior spigots. Tenants should check these causes before we come out and check them a second time.

Most water companies will require the high water bill to be paid in full but offer a refund if proof of the repair is provided. Contact our office by clicking here for assistance with the refund process.

Move out notice: In accordance with the Kansas Landlord & Tenant Law, HPM requires a minimum 30-day written notice from tenants of their intent to vacate. Written notice has to be received by HPM no later than 30 days before the next rent due date. For example, if rent is due on September 1st, the tenant must give 30-day written notice no later than August 2nd.

30-day notices must end on the last day of a calendar month. HPM does not allow mid-month move outs and we do not prorate the last month of rent. Tenants are required to pay their last month in full although they can vacate early at any point during that month if a 30-day notice has already been given by the tenant and accepted by HPM.

If a tenant fails to give the required minimum 30-day written notice of intent to vacate before the next rent due date, the landlord can by law hold the tenant liable for an additional month’s rent. For example, if rent is due on September 1st and the tenant gives notice on August 12th that they will be moving out August 31st, the landlord can legally charge them for September rent and set their move-out date as September 30th.

Property condition: By law, tenants are required to return the property to the landlord in equal to or greater condition than they found it minus normal wear & tear. This includes lawn care (if tenant responsibility), cleaning the property, having carpets professionally cleaned, and fixing any damage caused by the tenants or anyone in their household including pets.


Move out inspection: By law, HPM has 30 days from your move out date to conduct our move out inspection of the property and mail you a deposit disposition summary and deposit refund (if applicable). We do not do walkthrough move in or out inspections with the tenant. The deposit disposition summary will explain in detail in what condition HPM found the property upon taking possession and what expenses, if any, we had to incur to bring the property back to an equal or greater condition than the tenants found it minus normal wear and tear.


Security deposits: To receive your deposit disposition summary and deposit refund (if applicable) in a timely manner please be sure and leave us a valid forwarding address. If a forwarding address is not provided we will use the existing property address.
Return of keys: Key returns vary from unit to unit. Some keys HPM may have tenants leave them on the kitchen counter and lock the doors behind them when leaving for the final time; others we may have them leave the keys in a lockbox. We will inform you of what to do with the keys before leaving the unit for the final time on your vacate date.